Flickr Problem

I am currently having a problem with my Flickr a/c. I have been trying to renew my pro a/c with no luck for the last month. Is anybody else having this problem? Flickr keeps e-mailing me the same pre-automated response.

“Just a quick email from Team Flickr to let you know that we've
successfully received your recent Help by Email query and we hope to respond within 3 days.”

I have received this respond three times now and nobody has ever gotten back to me? Any suggestion ????